Serventis is the preferred partner for companies who view their customer contact as a strategic part of their brand and growth. For managing boards, managers and policy makers that choose durable quality, continuity and a human approach, instead of short term optimization. We do not simply offer handling of calls, but brand empowering customer contact moments that will contribute to brand loyalty, trust and long term customer relationships.
In a market where call centers are almost exclusively investing in AI and cost reduction, we chose to approach things differently. Digitization and automation are valuable and have their place, but we know from experience and market research that a one sided focus on technology and cost reduction will lead to quality degradation, reduction in customer experience and finally, sales volume.
Market research shows that a majority of Dutch consumers rate customer services as unsatisfactory. Long waiting times, having to call repeatedly and lack of ownership cause frustration for customers and reputational damage for companies. At the same time, offshoring is exclusively used to achieve cost reduction and this approach in turn causes high turnover of employees, loss of knowledge and inconsistent service delivery.
Data and information security are absolute preconditions for professional service delivery, especially for Dutch SME organizations and (semi) public organizations. Reality however, is that this is not always the case. Furthermore, recent geopolitical events underline the risk of being dependent on organizations that fall outside of European law and regulations.
Out of principle, Services takes a different approach than all of our competitors and many Dutch companies and public organizations do. All of our data and interactions are safe and secure and in compliance with current rules, regulations and international standards such as ISO 27001, GDPR and AVG, but furthermore reside exclusively and with full sovereignty within the European Union domain.
We work exclusively with technology and infrastructure partners that follow this principle and cannot be taken over by non-European companies. This ensures data control, digital sovereignty and legal clarity for our clients.
